cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

CP1300 aggressively crops borderless images

dmpcanon
Apprentice

When I'm printing from macOS, the image that is shown in the printer dialog immediately before printing is not what is actually printed.

When I print from an SD card, the same thing happens: the preview shows what I expect, but the printed result is excessively cropped.

The image is cropped on all four sides - it is not merely being cropped to fit the aspect ratio of the paper installed.

An example is shown below. The printer dialog shows the expected image scaled and cropped to fit the paper, but when printed it is cropped to the yellow border.

Is there a way to prevent this? I have already carefully cropped my images, I don't need the printer to remove extra. 

Screenshot 2022-12-10 at 17.40.12.png

3 REPLIES 3

ArthurJ
Product Expert
Product Expert

Hi,

Please click HERE for an article that may be helpful in resolving your issue. 

If your product issue was not resolved after following the in the article please create or log in to your Canon Account to see your technical support options.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Thanks, but this does not solve the problem. The problem occurs when cropping options are reset.

I purchased my printer in the UK. Is the Canon Account link you provide above still appropriate?

Hi,

I recommend contacting the branch of Canon for your region. You may find the correct website using the map on the Canon Global website: http://global.canon/en/support/

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Announcements
03/14/2023: New firmware version 1.8.1 is available for EOS R6

03/02/2023: New Firmware Updates Are Available:

EOS R7 - Version 1.3.0EOS R10 - Version 1.3.0
02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.