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New Contributor
Posts: 4
Registered: ‎04-16-2018

Re: MP Navigator EX will not open

Stop saying "glad you could help". You have not helped. You are a bunch of lazy money grabbers and I will never buy anything from you again. I've kept my equipment in good condition and have been rewarded by you allowing it to become obsolete.

I WOULD RECOMMEND you stop using polite language to fob people off. You've made me feel worse and I am annoyed. I didn't even want to update my computer but had to because some other stuff wouldn't work unless I did.

You should give me a new scanner
Occasional Contributor
Posts: 10
Registered: ‎04-29-2018

Re: MP Navigator EX will not open

Nice

Occasional Contributor
Posts: 10
Registered: ‎04-29-2018

Re: MP Navigator EX will not open

Great

New Contributor
Posts: 2
Registered: ‎11-02-2018

Re: MP Navigator EX will not open

I'm having the same problem. Installed Mac OS 10.14 Mojave and now MP Navigator will not work and has rendered my scanner useless. Mine is a Canoscan 9000F. Will this software be updated or are you forcing my model (which was working perfectly) into the trash heap, too. Please let me know. 

New Contributor
Posts: 2
Registered: ‎11-02-2018

Re: MP Navigator EX will not open

Guess I have to buy a new scanner. You can bet it won't be a Canon. I am adamantly opposed to companies who make their perfectly good tech rendered useless to force upgrades. It is not a customer-oriented or environmentally friendly approach. I have several Canon products and will not buy more. 

New Contributor
Posts: 1
Registered: ‎11-09-2018

Re: MP Navigator EX will not open

ugh. I just updated my parents MAC with High Sierra (10.13.6) and am

having the same problems.  Can't believe I will have to buy a new scanner/printer. Looks

like Canon will lose another customer.

New Contributor
Posts: 1
Registered: ‎11-24-2018

Re: MP Navigator EX will not open

I have the same problem after installing Mojave. I would like to know when/if a Mojave-compatible MP Navigator EX will be available. Otherwise, maybe I will try downgrading to High Sierra OS. If Canon doesn't solve this problem, they will lose yet another customer.

New Contributor
Posts: 1
Registered: ‎11-30-2018

Re: MP Navigator EX will not open

Here's another less than delighted customer. I have a perfectly good Canon Lide 210. I upgraded my OS, and now I can't use the scanner. This is criminal, not because you've ripped me off, but because we now have another piece of electronic junk for the scrapheap

I don't know all the fine print on Canon's guarantee, but here's the fine print on mine: I'll never buy so much as a lens wipe from Canon again, and I'll tell anyone and everyone I can about my wonderful experience with Canon.

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