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No Order Confirmation and paid order does not show on my account

skobknob
Apprentice

I ordered a printer on May 2, 2023. Canon charged the purchase price to my credit card.  

I have not received a receipt or confirmation of purchase or tracking number. I logged into my account. The sale does not show up on my profile.

When I try to check by order number it says I’m not registered at this store. When I try to recreate a profile it says the email is already in use.

Please help! I am stuck in catch 22. 

 

 

1 REPLY 1

shadowsports
Legend
Legend

Greetings,

This is a complex issue and one the sales dept and/or web services team will need to resolve.  

Canon sales.  800-385-2155

~Rick
Bay Area - CA


~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

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