05-07-2023 02:00 PM
I ordered a printer on May 2, 2023. Canon charged the purchase price to my credit card.
I have not received a receipt or confirmation of purchase or tracking number. I logged into my account. The sale does not show up on my profile.
When I try to check by order number it says I’m not registered at this store. When I try to recreate a profile it says the email is already in use.
Please help! I am stuck in catch 22.
05-07-2023 04:37 PM - edited 05-07-2023 04:55 PM
Greetings,
This is a complex issue and one the sales dept and/or web services team will need to resolve.
Canon sales. 800-385-2155
~Rick
Bay Area - CA
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