Canon Community

pedz · ‎09-27-2024

The emails I get telling me that there is a new response to a thread I'm following have links that do not work. It appears that they are empty. Here is a piece of the raw text from one email:

<a class=3D"thread-url" href=3D"">Request: Electronic level in information added to EXIF data</a>

They also seem to take about a week to be delivered. Indeed, it appears I get two emails. One is timely and has links that work. The other is a week late and has broken links.

Danny · ‎09-27-2024

Thanks for letting us know, pedz! We've passed this along to our forum gurus so that they can look into it.

pedz · ‎10-31-2024

This is the start of an email that is working (raw text):

------=_Part_1838_1800082979.1729756824747
Content-Type: text/html; charset=us-ascii
Content-Transfer-Encoding: 7bit

<html>
 <head> 
  <title>Re: EOS 1D Mark IV still worth it? (Canon Community Subscription Update)</title> 
  <style type="text/css">
			body, td { font: 10pt Arial, Helvetica; }
			.post-body p { margin:0; }
		</style> 
 </head> 
 <body> 
  <p> Hi pedz, </p> 
  <p> </p>
  <p> Waddizzle (Legend) posted a new reply in <a href="https://community.usa.canon.com/t5/EOS-DSLR-Mirrorless-Cameras/bd-p/eosdlsrandmirrorlesscameras?emcs_t=S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufE0yTjBKVjBFTzYyS1BZfDUwODE3NHxTVUJTQ1JJUFRJT05TfGhL">EOS DSLR &amp; Mirrorless Cameras</a> on 10-24-2024 03:00 AM : </p> 
  <p></p> 
  <hr> 
  <p> </p>
  <h3> <a href="https://community.usa.canon.com/t5/EOS-DSLR-Mirrorless-Cameras/EOS-1D-Mark-IV-still-worth-it/m-p/508174/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufE0yTjBKVjBFTzYyS1BZfDUwODE3NHxTVUJTQ1JJUFRJT05TfGhL#M124217">Re: EOS 1D Mark IV still worth it?</a> </h3> 
  <p></p> 
  <hr>

This is the start of an email that is NOT working (again, raw text. Note the URLs) received today:

------=_Part_789_1145481929.1730364369210
Content-Type: text/html; charset=iso-8859-1
Content-Transfer-Encoding: quoted-printable

<html>
 <head>=20
  <title>Your topic recently received replies.</title>=20
 </head>=20
 <body>=20
  <table cellspacing=3D"0" cellpadding=3D"5" width=3D"644" border=3D"0">=20
   <tbody>
    <tr>
     <td><img height=3D"73" src=3D"http://usa.canon.com/CUSA/assets/app/ima=
ges/forum/forumEmailBannerHeader.gif" width=3D"644"></td>
    </tr>=20
    <tr>
     <td>=20
      <table cellspacing=3D"0" cellpadding=3D"10" width=3D"644" border=3D"0=
">=20
       <tbody>
        <tr>
         <td> <font face=3D"Verdana,Arial" size=3D"2"> <p> Hello pedz, </p>=
 <p> Your topic recently received replies. </p>=20
           <hr> <p> Topic: <a class=3D"thread-url" href=3D"">EOS R5 Mark II=
 How to focus on a hawk and ignore clutter</a> <br> Date: 10-23-2024 04:41 =
PM </p> <p> Did it solve your problem? </p> <p> <a class=3D"thread-url" hre=
f=3D"">Click here to view the replies</a> and mark one as an Accepted Solut=
ion. </p> <p> This helps others find helpful answers in the community too! =
</p></font>=20
          <hr> <font face=3D"Verdana,Arial" size=3D"2"> <p>To manage your s=
ubscriptions or to change your subscription options, click <a href=3D"">her=
e</a>.</p> </font> <font face=3D"Verdana,Arial" size=3D"2"> If this link do=
esn't work:=20

I am still getting these. I hope this helps.

Danny · ‎10-31-2024

It does. Thanks!

ccanada · ‎10-31-2024

@p4pictures I believe this is the same issue that you are having? I will start a help ticket with the vendor to resolve this.

p4pictures · ‎10-31-2024

Yes indeed it is the same as I see. It's the email a week or so later about an update on a topic I posted on that has the broken links. The code in my emails for the link is the same as above. You can see HTML elements broken like src and href which have a syntactically incorrect 3D added after the equals sign and before the quoted value.

Brian
EOS specialist trainer, photographer and author
-- Note: my spell checker is set for EN-GB, not EN-US --

pedz · ‎10-31-2024

If support needs more information, please ask. There seems to be two flavors of emails. One comes almost immediately and works. The other comes about a week later and has broken links (which actually appear to be empty). Also, the late emails do not always come. e.g. A thread can have a lot of updates which produces a lot of good value timely emails but only one late bad email and that is only sometimes. Perhaps it is a reply to a reply that triggers the bad email -- just a wild guess.

Good luck!

Canon Community

Links in forum email notifications not working any more