10-31-2022 04:15 PM
10-31-2022 04:27 PM
Greetings,
Support for products sold and intended for use outside the US:
For Product and Support Information | Canon Global
If you are looking for US support. 1 (800) 652-2666
or Visit The My Canon website.
Create an account, register the product you'd like to receive support for. You will then be provided multiple contact options, including a phone number.
https://myprofile.americas.canon.com/
~Rick
Bay Area - CA
~R5 C (1.0.9.1), ~R50v (1.1.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
10-31-2022 04:29 PM
Welcome to the Canon Forums!
The Forums aren't intended for immediate assistance. If your question is of an urgent nature, click HERE to visit your My Canon Account to discover your personalized support options. One-on-one phone support for many products require registration. Free support for those products is usually only available during the warranty period. You can pay for support after that Your My Canon Account will let you know if you're eligible.
If you're outside the USA, please click HERE to find your support options.
08-25-2025
04:03 PM
- last edited on
09-04-2025
09:26 AM
by
Danny
@elayne wrote:
Too funny stephen. You offer no support. You sell garbage, no help, lies. Canon sucks.
If you'd like assistance or have questions about your product, please start your own topic. We'd be happy to try and assist you. Please include the model of your device, connection method used, the version and build of the operating system you are using the printer with and any error messages which displayed or that you encountered.
Contributions. I see 2 posts from you. Posts should be friendly and helpful.
If you'd like help, please ask.
~Rick
Bay Area - CA
~R5 C (1.0.9.1), ~R50v (1.1.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
08-25-2025 04:38 PM
Note, she replied to a 3(!) year old thread. Someone seems pretty bitter.
09-03-2025 07:06 PM
You cannot speak to a LIVE person without registereing your product. My serial number is not being accepted to register. So how do I get support from anyone at Canon?
09-04-2025 09:29 AM
Hi, kellyntrapp! Please let us know which Canon model you need help with. If it's a printer, please let us know the letter portion of its serial number (please do not post the number portion as posting the full serial number can compromise privacy). Once we have that info, we can point the way.
We look forward to your reply!
09-04-2025 09:45 AM
Yes I did include it in an earlier message. The serial number begins with AGXH
09-04-2025 09:50 AM
Thanks for that info! I hadn't personally seen your other post yet. A serial number beginning with AGXH corresponds to the PIXMA iP8720 specifically meant for sale only in Canada. If you're trying to register it with Canon USA, it won't go through as our site is set up to only recognize US-model serial numbers.
If you live in Canada, be sure to register your product with our friends at Canon Canada. If you live here in the United States, then we recommend contacting your dealer to let them know that this product wasn't meant for sale in this country and to see what they might be able to do for you.
Hope this info helps!
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