Suspicions about Third Party Help

[JCMD1960]

So I was not thinking clearly. Thought I went to a Canon help site for reconnecting my printer after changing wireless suppliers. The website looked officially. A Char box opened asking for my name and phone number. Got phone call. The number traced back to NERZWEB.  They connected remotely and started  working on the printer.  I got nervous and disconnected the computer from internet.

Anyone else have experience with this? Anyone heard of NERDZWEB as third party vendor to Canon?

any help would be appreciated.

[DerrickL]

I personally have not heard of them, and I don't like giving anyone remote access to my pc, that being said my reliable AI search engine told me this:

Overview of NerdzWeb

NerdzWeb is a tech support service that specializes in providing assistance for various devices, including Canon printers. They offer a range of services aimed at helping users troubleshoot and optimize their printing experience.

Services Offered for Canon Printers

NerdzWeb provides comprehensive support for Canon printers, which includes:

Service	Description
Canon Driver Installation	Assistance with installing the correct printer drivers.
Printer Setup and Configuration	Help with setting up and configuring Canon printers.
Troubleshooting	Solutions for common printer issues and errors.
Network and Connection Problems	Support for resolving connectivity issues with printers.
Printer Optimization and Tune-up	Enhancements to improve printer performance.
Repairing Spooler Problems	Fixing issues related to print job management.

Why Choose NerdzWeb?

NerdzWeb is known for its reliable and professional tech support, available 24/7. Their team is dedicated to ensuring that users can effectively utilize their Canon printers and other devices without hassle.

[shadowsports]

Greetings,

Nerdzweb - No idea about this entity, but it's not in any way affiliated with Canon.  If they installed on anything on your system, or you allowed them remote access,  your system could be compromised.  Sorry this happened to you. 

I would thoroughly check my system for any unknown applications or processes.  If you're not comfortable doing this, enlist the help of somebody who is.  If this system is used for accessing Your financial institution or conducting any type of business it could be at risk.  You'll have to make that determination.  Unfortunately the internet is full of bad actors.  Identity theft is real.  It can happen when you least expect it.  My advice is don't gamble, make sure your system is secure.

[DerrickL]

Shadowsports offers you some good advice.

Since your were looking for support, did you reconnect your printer to your wireless network?

[JCMD1960]

Thanks Rick,

not sure what I was thinking.

looking for some local and reputatable.

appreciate your comment.

don

[JCMD1960]

After I disconnected.

Did research.  Found something similar to your findings.

However nothing to give me confidence to continue with them.

thanks for your comments 

[Danny]

Hi, JCMD1960!  Canon service is often imitated but never duplicated, and that's evidenced by the number of organizations out there who might try to convince you that they're legit.  If you ever need help with your Canon gear, we always recommend going right to the source first.

The smartest move is to register your gear with us and then you'll get access to all of your official support options including our 800 number.

Hope this information helps!

[Tintype_18]

Asking for name and phone number waves a giant red flag.