I already registered but I keep getting email requests to register

[Sojourn23]

I registered my product and received a registration confirmation. Why do I keep receiving emails from Canon requesting that I register my product?

[Stephen]

From the email that your Canon Community account is using, I don't see a registration. If you set up your My Canon Account or purchased the product using one email, and registered it using another, that would be why. 

[Sojourn23]

I just updated my email address to match my Canon account. Does it now show that I registered my product?

[Danny · Accepted solution]

Yes, we found a registration matching your updated email address for a PIXMA TS6420a.  If you continue to receive unwanted email notifications, please let us know!

[canonsky]

This is my situation as well.  I am able to enter the community with a saved password, as I have here, but not when the system asks me to register my printer; there my password is not accepted.  I thought I had registered my printer some time ago; nevertheless Canon's email keeps coming day after day and the customer phone number is busy constantly.  Can you help?

[SamanthaW]

Hey there!

Can you please private message me your login email for your My Canon Account? I'll take a look for you.

[canonsky]

Any results, SamanthW, from your investigation? 

[SamanthaW]

So sorry, let me check again now! Your message got filtered initially 

[canonsky]

Danny,

I do not have a pixma ts6420a so canon's system has got me mixed up with another customer.

[Stephen]

If you're receiving emails and would like to be completely removed from our systems, please fill out the request on the following page: Do Not Sell or Share My Personal Information