01-21-2023 12:00 PM - last edited on 01-21-2023 12:31 PM by Danny
just bought CarePak for my EOS R6 MARK2 LENS KIT. when i try to activate it, it only gives me an option to either activate it on either the BODY or the LENS. so i am thinking if i activate it on the BODY, and i have problems with the lens later, i wouldn't be covered(?) AND Vice Versa.
when i registered my EOS R6 MARK2, i did not see an option to register the KIT. i had to register separate the BODY and the LENS.
I'm trying to call Canon CS but nobody seems to be answering.
01-21-2023 12:30 PM
Hi! Our sales team will be happy to answer your questions. They're open weekdays and Saturdays at 1-800-385-2155. We look forward to your call!
01-21-2023 12:32 PM
Yep thats the number i've been calling that nobody is answering!
01-21-2023 12:43 PM
We just had a team member call from an outside line and they got right through to an agent. Be sure to choose option 1 when prompted. We look forward to your call!
01-21-2023 02:32 PM - edited 01-21-2023 02:33 PM
The CarePak can only be activated on one product. Register the body and activate the CP on it. Its a kit. You'll have coverage on both. Be sure to upload the receipt. showing camera, lens and carepak.
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