01-21-2023
12:00 PM
- last edited on
01-21-2023
12:31 PM
by
Danny
just bought CarePak for my EOS R6 MARK2 LENS KIT. when i try to activate it, it only gives me an option to either activate it on either the BODY or the LENS. so i am thinking if i activate it on the BODY, and i have problems with the lens later, i wouldn't be covered(?) AND Vice Versa.
when i registered my EOS R6 MARK2, i did not see an option to register the KIT. i had to register separate the BODY and the LENS.
I'm trying to call Canon CS but nobody seems to be answering.
01-21-2023 12:30 PM
Hi! Our sales team will be happy to answer your questions. They're open weekdays and Saturdays at 1-800-385-2155. We look forward to your call!
01-21-2023 12:32 PM
Yep thats the number i've been calling that nobody is answering!
01-21-2023 12:43 PM
We just had a team member call from an outside line and they got right through to an agent. Be sure to choose option 1 when prompted. We look forward to your call!
01-21-2023 02:32 PM - edited 01-21-2023 02:33 PM
Bapski,
The CarePak can only be activated on one product. Register the body and activate the CP on it. Its a kit. You'll have coverage on both. Be sure to upload the receipt. showing camera, lens and carepak.
~Rick
Bay Area - CA
~R5 C (1.0.2.1) ~RF Trinity, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring
~6D2 (v1.1.1) Retiring ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It03/02/2023: New Firmware Updates Are Available:
EOS R7 - Version 1.3.0EOS R10 - Version 1.3.02/07/2023: New product announcements!
EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STMCanon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.