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Removing Registered Products with Active CarePak

rs-eos
Elite
Elite

While I was able to remove most products today from my account (for gear I sold back to B&H Photo), I'm unable to remove products that still have an active CarePak.   No edit/delete buttons will show up for these items.

Is there any user-accessible method of ending a CarePak? And thus then being able to remove a no-longer-owned product?

--
Ricky

Camera: EOS 5D IV, EF 50mm f/1.2L, EF 135mm f/2L
Lighting: Profoto Lights & Modifiers
2 REPLIES 2

shadowsports
Legend
Legend

Hi Ricky,

It's possible to transfer a CarePak from one individual to another during the contract.  I don't think a business like KEH qualifies.  

You won't be able to delete a product from My Canon while a CarePak is active.  You'll have to contact support and see if they will remove it for you during the contract period.  

Let us know what you find out.

~Rick
Bay Area - CA


~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

Yea, kinda figured I would need to call up.  As I wouldn't have any idea of the new owner (B&H Photo Used Department has the gear), I wouldn't be able to do any transfer.

--
Ricky

Camera: EOS 5D IV, EF 50mm f/1.2L, EF 135mm f/2L
Lighting: Profoto Lights & Modifiers
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