Hi williammcewen,
Creating a new user account on your computer, then reinstalling the scanner drivers may allow the scanner to install successfully. To create a new user account, please follow these steps:
1. Click Start and then Control Panel.
2. Click User Accounts and Family Safety.
3. Under User Accounts, click Add or remove user accounts.
4. Click Create a new account.
5. Type the name that you want to use for the account.
6. Select Administrator for the account type, and then click Create Account.
Once the account is created, please log out of your current account and log into the newly created account. Once in the new account, you will want to download the latest drivers for the scanner from the Canon USA website. Please click here to go thte Drivers page for the CanoScan 9000F. Once on the initial download page for your model, please do the following:
1. Verify that the operating system detected in the "OPERATING SYSTEM" drop-down menu is correct, and if it is not, please click the drop-down menu to select your operating system.
2. Next, please click on the red arrow next to the "DRIVERS" section and click the Scanner drivers file. When you do, a red DOWNLOAD button will appear. Please click on the checkbox below the DOWNLOAD button, then click the red DOWNLOAD button to begin the download. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.
Once you have downloaded the drivers file, please double-click on it and follow the prompts to install the scanner on your computer, then attempt to scan. If you still experience difficulty, please call or email us using one of the methods on the Contact Us page for further assistance.
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