Canoscan 8600f Film Scanning

[CharlieFO]

I have a Canoscan 8600f scanner and having problems with scanning film.

I am using a windows 7 system and have downloaded the latest drivers and toolbox. The scanner works great in reflective mode, but in the toolbox there is no selection for film. (only fpr Platen).

I was able to scan film when using Windows XP, but this is the first time I tried it after upgrading to Windows 7.

I have tried to use the app Vuescan and it does give me the ability to scan film, however it doesn't handle multiple frames properly. Also, It was only a trial version and don't want to purchase it.

Is this an issue with Windows 7 drivers? Or is there something else I should try?

Charlie

[Ramona]

Hi CharlieFO,

To scan film using the scanner, please follow the steps shown here from within the CanoScan Toolbox.  If the FILM option is unavailable, please try uninstalling the CanoScan Toolbox, then restart your computer and download and install the program again from the SOFTWARE section of the Canon USA website here.  

Should you continue to experience difficulty scanning film, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.

[CharlieFO]

UPDATE:

So I tried downloading the drivers and Toolbox from  Canon as suggested, but no luck.

I called the customer support line and I have to say I was impressed at the support I received for such an old product. Here's a shout out for "Charlie", sorru I don't have a last name.

Anyway, we tried a number of things, but kept getting errors about the Twain drivers. To make a long story short, I pulled out an older laptop that was also running Windows 7, 64bit. We went through the install and low and behold we were able to setup the Twain drivers and everything worked fine.

I do have a Kodak s1220 bulk scanner hooked to the first system I tried, so it may be a conflict with those drivers. I may look into that if I have the time, but satisfied now everything works.

I was about to give away my older laptop, glad i didn't.

Charlie