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08-19-2014 10:53 AM
I have a pair of Canon 12x36IS II Binoculars I bought in 2008 and The rubber coating on my binocular is becoming gummy, moveable and imprints everything, I took these on one trip when I bought them new otherwise they are stored on a shelve in my living room in the case, I pull them out once or twice a month for use. Is this normal? why is this happening and what can be done to stop this?
Solved! Go to Solution.
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08-21-2014 05:43 PM
Hello Poses,
We are very sorry to learn that your binoculars seem to have developed this issue where the grip has started to become gummy. We're not aware that this a normal issue and regret you've experienced it thus far on your binoculars. The best course from here would most likely be for you to send these to Canon for evaluation.
You can set up and arrange a repair on our web site at your earliest convenience. You would also be able to use the same web link to get in touch with our support team, if you needed technical assistance.
12 x 36 IS II Binoculars
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10-22-2023 08:59 AM
Hi Tim, I think, well I know, I have just discovered how to eliminate the sticky outer casing. I have been through the cupboard and shed looking for a solution and discovered that using Acetone free nail polish remover and a lint free or cheese cloth and some severe elbow grease and hard work I am on the road to sticky free binoculars. Good luck its definitely a game changer
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01-30-2020 10:23 AM
I have these binoculars and they are pealing and sticky
how do I get them repaired
thanks
Viv
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01-31-2020 11:28 PM
VIVIANB,
Based on your description, your binoculars will require service to correct this issue.
You may set up the repair of your binoculars by clicking here.
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02-01-2020 05:47 AM
They wont cover their defective product. Want to charge me $ 300 to fix a detective product.
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05-13-2021 06:18 PM
I had a problem with corrosion from leaky batteries and my battery compartment parts corroded. I have bought new parts from Canon but I find I need an exploded diagram or other instuctions to help me open up the body of the binocuars and replace the parts.
I would appreciate some help or information on this, hopefully from Canon, since I have paid for their parts.
Thank you.
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09-08-2021 10:10 AM
I tried some of the on-line suggestions - which only made them worse - but I was determined to bring them back because they still worked so well.
It occurred to me that lacquer (the kind intended to finish wood and metals) has a reputation for being able to coat and dry over any previous finish, so as a desperate last measure, I decided to try using this to coat them. I simply covered the eyepieces with a couple of medicine bottle caps, cut a little piece of masking tape to cover the power button, removed the strap, and stood them on a small board. objective lenses down. I sprayed them with lacquer from a spray can (Minwax brand works well and sprays nicely). The lacquer dries quickly - in about 30 minutes if you don't spray too thickly. I gave them four coats and let them dry overnight.
The results are spectacular. The stickyness is completely gone and they feel and work great. Of course they look a bit different - somewhat shinier (i used semi-gloss) and lumpy where the worst of the goopyness was - but frankly, I like the look - the well-worn feeling of old friends (after all, I have had them for over ten years!) and not having them look spiffy-new probably makes them less likely to be pinched. They still work as well as the day I got them.
I think that this is a permanent fix, but if they ever get sticky again, I will simply coat them once more. After all, it only took about ten minutes (except for the drying times).
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10-02-2021 01:15 AM
I just tried to use my 12x36 IS II for the first time in a year and they're gummy! They've always stayed in the case, in my bedroom, which is set to 65 degrees. They have not been exposed to chemicals.
Has anyone had success in getting assistance from Canon US?
So frustrating!
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11-26-2021 07:07 PM
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11-26-2021 07:18 PM - edited 11-26-2021 07:19 PM
I really liked @jeffbrew's suggestion above. Unfortunately, it was too late for me--I ended up taking all sorts of toxic chemicals to both of mine and removing the sticky stuff. The binoculars look like crap, but they're not sticky anymore. I figure that they're less of a target for theft now...
Still, the fact that a problem like this is not addressed, let alone acknolwedged...that's pretty bad. My wife and I have been Canon fans for some time. Not any more. And we're spreading the word, FWIW.
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01-20-2022 05:05 PM
Me too. Come on Canon, you're better than this.