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CanoScan LiDE 400 - Scanning empty jpeg


My CanoScan LiDE 400 was working perfectly a few days ago. I went to start scanning again with the Canon IJ Scan Utility Lite, and it now scans an empty jpeg with zero bytes. I tried uninstalling the software and turning off my laptop and restarting and reinstalling the software, but this did not work.  


When I open printers and scanners and open the scanner this way, the image in the scanner shows, but it would be nice to use the Canon IJ Scan Utility Lite tool.


I have double checked the settings as well and they are correct and as they were before this problem occurred.


I have a macbook pro and the software is macOS Big Sur version 11.5.2.


Does anyone know what the issue may be?


Product Expert
Product Expert

Hi livlisette,


Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:



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