I bought a CanoScan LiDE 220 scanner in December 2014, and I liked it so much that I bought another one for my wife a few days later. We have been very pleased with both the scanners (no separate electrical supply needed) and the software for the past four years. We have been using them successfully on Windows 10 for many months. My wife's scanner has recently been reporting an error. It is in a ScanGear dialog box, and the exact wording is: "Cannot communicate with scanner for these reasons: - Scanner is turned off. - USB cable is disconnected. Please check and try again. Scanner driver will be closed. Code:2,156,86" This error message is obviously not accurate, because just before it is displayed, the scanning bar on the scanner moves about an inch, and the light is on. So far I have tried two things without success: (1) Downloaded and installed the latest driver for the scanner from the Canon website. (2) Bought and used a brand new cable in case the problem involved the existing cable, although it has never been moved during use. I suppose the scanner might have developed a hardware problem during four years of very light use, but my scanner continues to work fine on an almost identical PC (hardware and software), and it has been used considerably more than my wife's scanner. Because I have this hunch that the problem might be caused by driver or software issues, I am hesitating to just toss the scanner and buy another one. Are there people out there in this community who might have some suggestions that would allow the scanner to work? I would appreciate any suggestions.
