Cannot Remove Product Registration

[AnnLo]

I registered my camera and kit that I bought a long time ago and unfortunately didn't pay close enough attention to the numbers and chose the wrong lens.  I'm trying to delete the registration to redo it as correct, but cannot see any way to delete.

I see this previous thread: https://community.usa.canon.com/t5/General-Discussion/Removing-Equipment-from-Registration/m-p/44164...

However, there is no trash can icon for me in any browser I try (Firefox, Chrome, Edge).

[jrhoffman75]

Welcome Ann.

Just clarifying - did you select the red pencil icon in upper roght corner of page?

[FloridaDrafter]

Hello, Ann.

That is odd that there is no trash can. I just looked at mine and they all have the can. But as John mentioned, you still should be able to change your gear with the pencil (edit) tool.

Newton

[AnnLo]

Thank you for the replies!  At least I know it's supposed to be there.

Yes, I tried the red pencil, it just lets me edit the Serial Number and Date of Purchase.

[Stephen · Accepted solution]

Hey, AnnLo!

I should be able to fix this for you. Can you please send me an email with the following info to verify your Canon Account:

To: CUSA_Social@cusa.canon.com
Subject: Attn Stephen Re: Registration https://canon.us/3PJf708

- Your first & last name
- Email Address
- Approximate date of purchase

[AnnLo]

Thank you Stephen! I sent you an email earlier today.

[SamanthaW]

He's out of office, but he'll be back next week and will look then!

Thanks for your patience ❤️

[nguada]

Hi Community!

My first post here. I'm experiencing the same behavior described by AnnLo. I made a mistake registering a recently purchased (03/26/2025) EOS R8 + RF 24-50 Lens, but I cannot find a way to delete them and register correct products. My Account doesn't show me the trash can either in the list for All Products view nor in the individual selection product. What is the best course of actions to follow? Should I call Canon to check on this?

Thanks!

[CjX]

I actually have something of the same issue. Instead of selecting an R6 Mark II, I accidentally chose the R6. I emailed the CUSA_Social@cusa.cannon.com but no response yet.

[Danny]

Hi, CjX!  If you emailed us at the email address exactly as you typed in your message, that might explain why you haven't gotten a response yet.  Our name is spelled with just one N in the middle, so it's CUSA_Social@cusa.canon.com

Hope this helps!