11-12-2024 02:53 PM
Tried to update my Webcam Utility Pro after a popup in the app prompted of a new update. None of the options given resulted in a successful update. I shut everything off and tried a fresh install and still get the message bellow. I have verified ALL Windows 11 updates are current.
#WebcamUtilityPro
11-12-2024 04:07 PM
Same thing is happening to me. I uninstalled the program from my computer and deleted all existing files related to the EOS Webcam Utility app and I'm still getting the same error message.
11-12-2024 07:47 PM
After being on windows support for 3 hours and running a whole scheme of diagnostic tests with them, it seems the files aren't compatible with Windows 11... hopefully Canon releases a fix for this soon
11-12-2024 06:41 PM - edited 11-12-2024 06:54 PM
I just saw this myself while trying to upgrade to EOS Webcam Utility Pro V2.3 (Windows). I was actually suprised there was an upgrade. Hopefully a fix will come soon.
11-13-2024 04:07 PM
WINDOWS USERS: We have identified an installation error occurring due to a recent update by Microsoft to the Microsoft Visual C++ Redistributables. To correct this issue, please download and install both of the following files from Microsoft manually:
After installing these redistributables, try installing our software again. Please note that we will provide an update soon to fix this issue. We apologize for the inconvenience and appreciate your patience. Let us know if you need further assistance.
11-14-2024 06:54 PM
Thank you
11-15-2024 03:25 PM
Hello All!
Thank you for your patience while we worked, an update has been released to correct this issue! The update can be downloaded HERE.
Please let us know if you have any other issues.
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.