07-06-2025 01:44 PM
I've got Windows 11 Pro on my home system and tried to install the Canon EOS Webcam Utility Pro software (from HERE ). The installation wa unsuccessful because my version of C++ was newer than the Canon software recognized. I don't want to have to uninstall/downgrade my software to allow for the installation (and if I did, I'd suspect the next Windows Update might re-update that and make it quit working again).
So is there a workaround for this, or is there a new version of the Canon Webcam Utility anticipated soon?
I need the ability to use the camera with the computer, but either need a workaround or an update to make it compatible.
Anyone else run into this and know how to make it work?
07-06-2025 03:14 PM - edited 07-06-2025 03:15 PM
Greetings,
This is unexpected since later versions of C++ should be backwards compatible.
Visit Programs and Features. Note the version of C++ you have installed. Now uninstall your existing version. Then restart.
Now run this.
Download Visual C++ Redistributable for Visual Studio 2015 from Official Microsoft Download Center https://share.google/8tgdgriCt4geHpzmz
Restart again and run the Webcam Utility Pro Installer. . Please post your results.
~Rick
Bay Area - CA
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07-06-2025 07:00 PM
“ This is unexpected since later versions of C++ should be backwards compatible. “
I agree with Rick. It should be backwards compatible. Something could be out of order with the installation.
07-16-2025 06:58 PM
See this service note posted on Canon's site.
Service Notice: EOS Webcam Utility Pro v2.3 | Canon U.S.A., Inc.
Their proposed solution did not work for me. I wasn't able to get the webcam utility installed using their special C++ installers. They say a fix is in the works...
7/17/2025: New firmware updates are available.
EOS R6 Mark II - Version 1.6.0
03/18/2025: New firmware updates are available.
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