Update and fresh install of EOS Webcam Utility Pro Failing

[micsteel]

Tried to update my Webcam Utility Pro after a popup in the app prompted of a new update. None of the options given resulted in a successful update. I shut everything off and tried a fresh install and still get the message bellow. I have verified ALL Windows 11 updates are current.

#WebcamUtilityPro

[Diizzyyfps]

Same thing is happening to me. I uninstalled the program from my computer and deleted all existing files related to the EOS Webcam Utility app and I'm still getting the same error message.

[Diizzyyfps]

After being on windows support for 3 hours and running a whole scheme of diagnostic tests with them, it seems the files aren't compatible with Windows 11... hopefully Canon releases a fix for this soon

[dlbomber1]

I just saw this myself while trying to upgrade to EOS Webcam Utility Pro V2.3 (Windows). I was actually suprised there was an  upgrade. Hopefully a fix will come soon. 

[Stephen]

WINDOWS USERS: We have identified an installation error occurring due to a recent update by Microsoft to the Microsoft Visual C++ Redistributables. To correct this issue, please download and install both of the following files from Microsoft manually:

• https://aka.ms/vs/17/release/vc_redist.x64.exe
• https://aka.ms/vs/17/release/vc_redist.x86.exe

After installing these redistributables, try installing our software again. Please note that we will provide an update soon to fix this issue. We apologize for the inconvenience and appreciate your patience. Let us know if you need further assistance.

[Enjoyusoon]

Thank you 

[SamanthaW]

Hello All!

Thank you for your patience while we worked, an update has been released to correct this issue! The update can be downloaded HERE.

Please let us know if you have any other issues.