10-23-2022 03:09 PM - last edited on 06-25-2024 09:42 AM by Danny
I HAD a problem when install mine EWC (Eos WebCam)
the problem starts from EOS Webcam do not pop up on my screen (basically a logo or something i remember)
but in background the service EWC.service was running
so i open my obs to test what happend, and as u can expect, just blank fill with the logo not connected sometimes.
i try reinstall as many time it doesnt work, change on service, and restart and reinstall many time doesnt work
the popup clearly not appear.
when i test on EOS utility it work basically, they detect and view my camera, but not the webcam.
i use the newest version from EOS webcam (updated sept 19 2022) , and mine WIN 10 x64, 60D
thanks before
Solved! Go to Solution.
10-23-2022 05:26 PM
When you say that the EOS Utility for downloading files works, I assume that you are using the same USB cable for the Webcam Utility. So, that would suggest your cable and USB ports are working properly.
Your issue seems to be one of configuration. What installation and setup instructions are you following? The Webcam Utility is a device driver, which means it does not launch a window when it starts up like the EOS Utility. It runs in the background, just like the device driver for webcam that is built into a laptop.
The EOS Utility and the Webcam Utility cannot be running at the same time. It has to be one or the other. If the EOS Utility opens up after you connect via USB and turn on the camera, you need to close the EOS Utility.
Next, you need to disable or shutdown the EOS Utility Launcher Service. You should see what looks like a camera icon in the System Tray in the row of icons near the System Clock. Right click on the camera icon, and select “Exit”.
The next time you turn on your camera it should work as a webcam via the USB cable.
10-28-2022 09:14 AM
I
IT WORK ON MY LAPTOP OMFG
I SWEAR THE GOD, I DIDNT KNOW WHAT MY PC FAULT
06-13-2024 07:55 PM
In my case it does not work at all. Even having switched off the EOS Utility. I tried on OBS in two laptops and on Streamlabs. It still does not recognize the camera. Here you can see my settings for OBS. Maybe someone could help me, because I would like to use the Canon EOS 2000D for recording videos through Streamlabs or OBS and for streaming if possible.
Thanks a lot for your help.
06-18-2024 08:03 PM
Greetings Antonio2011,
Check to see if there are any other applications that may be attempting to communicate with the camera. This may prevent the EOS Webcam Utility from detecting the camera. When using the latest version of the EOS Webcam Utility, check to see if the utility itself is able to see a live image from the EOS 2000D.
On the camera, please check and ensure that Wi-Fi is disabled. Leaving it enabled, even when it is not currently in use, will disable the USB port on the camera. If possible, please test a different USB cable. Ensure that there is a memory card inside the camera, and that the camera is in the video shooting mode.
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