09-20-2024 10:58 AM
Mac users: If you update your macOS to Sequoia then you will be unable to continue using this software without interruption. We are working on an update to enable camera connectivity with Sequoia and will let you know once the update is live. Thank you for your understanding and patience.
09-22-2024 04:58 AM
This is not the first time a new version of Apple's OS has stopped Canon EOS Utility working. It's the third time that I remember. Why? Surely Canon should be reading the Apple technical documents and running beta tests? It's really poor! Does anyone know why this keeps happening?
09-24-2024 06:58 AM
Can you tell me when it will be resolved?
09-24-2024 08:37 AM
Hi there!
We do not currently have a timeframe, but an update will be available at a later date.
09-24-2024 08:39 AM
OK thanks! 🙏
09-25-2024 05:17 PM
In case this helps, adding some CPU stats:
the EWCproxy disappears when this freezes and the CPU usage of EOSwebcam shoots through the roof. Hope this helps.
if you have any estimates when this is expected as I may need to move to a different camera unless there is a workaround.
thank you!
09-29-2024 12:21 PM
Cascable Webcam Pro app is detecting the camera but it is asking for a subscription cost. ~USD 43. this is really another headache
09-25-2024 07:10 PM
Greetings,
Everyone,
Please do not upgrade yourself to dysfunction without taking precautions. I hope people are making a time machine backup before applying an OS update. You are risking a lot more than not being able to use the EOS webcam utility. Apple does not test every hardware or software scenario prior to release. Time machine is free. All you need is an external drive or network attached storage. It saves time and ensures minimal interruption to productivity or downtime. A backup allows you to return your system to a functioning State in about 20 minutes.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
09-29-2024 03:21 PM
Hi,
Is this the same for Mac desktop and laptop? I’m willing to buy a computer if the canon will be able to stream reliably without freezing. Thank you!!
09-30-2024 11:49 AM
I'm having the same issue on my Intel Mac Mini and M1 MacBook Air.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
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