EOS Webcam Utility Pro Can't Subscribe

[nouralasmar]

Hello,

I am experiencing an issue when trying to subscribe to the EOS Webcam Utility Pro service using my Visa card. When I attempt to complete the purchase, I receive a message indicating that the card has been declined, even though I regularly use it for purchases from anywhere in the world without any problems.

Additionally, I have noticed that the location options available to me are only for the United States. I am very keen on subscribing to the service at any cost and by any possible method.

Please assist me in resolving this issue as soon as possible.

Thank you for your continued support.

[nouralasmar]

We are unable to process your payment. Please use another method of payment or contact your card issuer.

note : this is not my address because i am not from USA ,but all location here is USA

i am from Palestine 

[jrhoffman75]

Are you sure the card issuer isn't the entity declining the processing?

[nouralasmar]

I am call the bank , they say no problem with process

[jrhoffman75]

Give Canon support a call at 1-800-OK-CANON.

[shadowsports]

Greetings,

The EOS webcam utility Pro subscription is not available for users outside the United States.

This is outlined in the terms of use and license agreement.   

[jrhoffman75]

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@shadowsports wrote:

Greetings,

The EOS webcam utility Pro subscription is not available for users outside the United States.

This is outlined in the terms of use and license agreement.   

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That could be the problem Rick. Little unclear to me. A US address is provided, but if the actual computer is outside US the system could detect that.

[shadowsports]

Hi John,

That might be it.  Speculating, but it might use some type of Geo-Fencing to regulate subscription.