EOS Webcam Utility 2.2.24 Not working with Sequoia on Mac

[webcam_user]

I have been a long time user of Canon's webcam utility and the recent Sequoia update broke the camera being able to connect with the software and it no longer shows up in the utility software or any of the web conferencing apps (Zoom, Teams, WebEx, etc.).  I know this is a known issue but the updated software 2.2.24 that was supposed to fix the issue has not resolved the problem.

I have upgraded the Mac (MacBook Pro 16" M3) from webcam utility 2.2.22 to 2.2.24 and it is still showing the same behavior of not connecting.  I have done a complete uninstall of the utility, re-installed a fresh copy and have checked all the system settings to allow the extension and camera in MacOS.  I have also checked and swapped the USB cable with no change.

Looking around on the forums I see some users are having similar issues, any suggestions?

[webcam_user]

I upgraded to 2.3.15 and the problem remains the same.  I also ran the uninstall utility and then did a fresh install but unfortunately still no change.

[webcam_user]

Hey Canon team,

I just upgraded to MacOS 15.2, did an uninstall and clean install of the latest EOS utility and I'm still unable to get the camera to show any video via the webcam utility or to Team / Zoom.  Any new suggestions?  

It seems this bug has been going on for several months now with no relief in sight.  Is there any testing your developers want to do with the community to get to the bottom of this issue?  I'm sure you'd have several folks on the forum willing to work with your engineering to try and get the issue resolved. - Thanks!

[penholdr]

Has there been any update on this? I'm on a 2023 M3 iMac using an 80D. 

My cables are fine, I have checked the 80's settings to ensure it's not on wifi. The software opens and but it's only showing me the black screen with the USB cable and the X. 

I have checked in the Mac's Image Capture app to confirm that my computer does see the 80D connected. It's just not being recognized by the software. 

[webcam_user]

@penholdr I'm still having the same issues and unfortunately haven't seen any updates from Canon on the topic.

[Stephen]

Due to the complexity of your issue, we recommend contacting phone support at 1-800-OK-CANON (800-652-2666) for further troubleshooting.