09-21-2023 07:14 AM - last edited on 09-21-2023 08:06 AM by Danny
I'm having trouble installing the latest update. It looks like it's 1.8.1
It looks like I need to download an installer first.
Is that EOS Webcam Utility Pro 2.0.30 (macOS)? I connected the camera and when I double click it goes to EOS Webcam Utility Pro and says "No active streams and To get started..."
There's nothing to click.
I downloaded 1.8.1. It says see the eosr5-v181-mac. When I click it nothing happens.
What am I doing wrong, please.
Mac Ventura 13.5.2
Solved! Go to Solution.
09-21-2023 07:37 AM
Do you have a card reader on your Mac? If so, that would be one way to install firmware.
The "eosr5-v181-mac" should be a ".dmg" file (Disk iMaGe). Be sure that in Finder, you open "Settings" and in the "Finder Settings" | "General" panel, ensure the following checkboxes are checked:
[X] Hard disks
[X] External disks
[X] CDs, DVDs and iPods
Then, when double-clicking on the .dmg file, it should show a new icon on your desktop. Double-click that to open its window and there should be instructions along with the firmware file (typically ends with .fir)
If you don't have a card reader, then I believe the software you'd need to install is Canon's "Camera Connect".
09-21-2023 07:37 AM
Do you have a card reader on your Mac? If so, that would be one way to install firmware.
The "eosr5-v181-mac" should be a ".dmg" file (Disk iMaGe). Be sure that in Finder, you open "Settings" and in the "Finder Settings" | "General" panel, ensure the following checkboxes are checked:
[X] Hard disks
[X] External disks
[X] CDs, DVDs and iPods
Then, when double-clicking on the .dmg file, it should show a new icon on your desktop. Double-click that to open its window and there should be instructions along with the firmware file (typically ends with .fir)
If you don't have a card reader, then I believe the software you'd need to install is Canon's "Camera Connect".
09-21-2023 10:08 AM
Thank you for taking the time to respond in great detail. I attached a card and it all worked.
You'd think they could make it as hard as possible.
09-21-2023 10:13 AM
Glad to have helped out and that your camera is now updated!
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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