I have looked everywhere in my Canon Dashboard, as well as my subscriptions tab and I can not figure out how to cancel my subsctiption to EOS Webcam Utility. I was wondering if there was something I am missing, maybe I am looking in the wrong place, no clue. I just need help, or for somebody at Canon to cancel my subscription.
This use to work, I go to it today and it still says view and manage, but the only thing that it lets me change is the address and card info. Where is the cancel button on the screen? I also changed my card on payments, but it is still inside my subscriptions on that subscription.
I am posting screenshots with edit info for security reasons, when i get there, there is no option for me to cancel. Again, after i get to view/manage, the only thing it lets me change is my address and billing. From top to bottom of that screen, this is all i see.
I got charged again with no solution before the moderators last supply, so I just went to my card and blocked charges coming from Canon. Only actually solution I have control of since I removed my card from my payments weeks before I was charged and somehow I was still charged.
You shouldn't have to have gone that far, so if you were still getting charged even after talking to our sales team, we recommend giving them a call back to let them know what happened so that they can make sure any errant charges are cleared up and avoided. That number again is 1-800-652-2666 and that spells 1-800-OK-CANON. We're open Monday through Friday.
