t3i screen crashes camera when it tries to turn on

[Theman8595]

Helo,

The problem is that someone dropped the camera and broke the rear screen. The camera still worked, but the wire got ripped out of the cable. I ordered a new back for the camera that was tested and verified working, and I hooked it up which was pretty simple to do. The camera works, but the screen doesnt. Whenever I go into video mode or open the screen is crashes. Any help would be greatly appriciated. Thanks

[Theman8595]

Correct. I wasn't sure if there was some sort of reset to get the camera to communicate with it. I am used to taking apart and repairing phones, but cameras are a pretty new realm to me.

[RobertTheFat · Accepted solution]

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@Theman8595 wrote:
Correct. I wasn't sure if there was some sort of reset to get the camera to communicate with it. I am used to taking apart and repairing phones, but cameras are a pretty new realm to me.

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Exactly. Professional photographers have jobs because they are better at what they do than the average camera owner is. The same is true of service technicians. You have not had experience making the repair you attempted, and you probably overlooked something or misconstrued how a particular connection should be made. There's no shame in that; if you'd had the requisite training, you'd probably have done everything right. Or you would know how to test the part to see if there really is something wrong with it. But beyond that, your camera suffered serious damage in the fall. As others have pointed out, other things could be broken or misaligned that wouldn't be obvious. Neither you nor any of us would be able to check the camera out and make sure everything was working right. That's what the Canon service centers are for. They usually aren't cheap, but they do a very professional job. If they say your camera is fixed, it almost certainly is.