I just got my R5 back from Canon after sending it in for a repair. (The LCD screen was cracked.) The repair is fine, but now the diopter adjustment for the EVF is out of whack. When the center marks are lined up, the EVF is no longer in focus. I need...
I just returned from a trip using my camera. I had it set on Program for all my shots. To my surprise, when I got back to download the pictures I had taken are all in black and white. I can't figure out what setting has it doing that. As far as I kn...
Usually my phone automatically connects to my camera's wifi when I change it to the appropriate wifi in my phone settings (i.e., MEEN etc). Now it is asking for a password! I never set it up with a password, it would just connect automatically. I d...
Hello,I received an email from Canon about two weeks ago regarding a potential issue with the mode dial on my EOS R50. A few days ago, the mode dial on my camera broke, just as the email described. I would like to have it repaired under the programme...
Hello, I have had my R50 for 8 months and just last night, the screen started staying on even when I switch the camera to off, I have pulled the battery and tried to reset settings. I've searched a few threads and seems to happen on R5 and R7 occasio...
MY CANON CAMERA EOS3000D NOT WORKING.... CAMERA FULLCHARGED...SCREEN IS ALSO ON WHEN I SWICHED OFF TO A+.....BLINKING EXP. SIM....APPEAR CONTINUIOUSLY....HOW CAN I TAKE PICS NOW....I STUKED .
I suspect I am using a clumsy way of checking my exposure settings. I take a photo, select view and then look at the settings on the captured image, including the histogram. Isn't there a way to preview all of that without taking a picture first? I ...
Hi! I recently bought a Canon EOS R6 mark II and was super excited! Today I went outside to do a photoshoot. The result is terrible, the focus is not sharp at all. Im using an EF-R adapter marked Canon and a Canon 24-70 2.8 USM, i have also tried wit...
I need to send in my R6 for repair, it's less than 6 months old so still under warranty. I don't understand whether I need to pay for the UPS shipping, and if yes, why. I'm a Silver member. Would appreciate any advice
Hi, I want to check the shutter count of my unit, which is Canon EOS 200D. I already tried checking it using the websites by uploading the photos taken by my camera, but it says that the photo does not contain the shutter count. How can I check it us...
I have a Canon EOS 5D MK III body which has an intermittent fault. With the battery fully charged the camera is turned on and the LCD panel display screen is on but I am unable to release the shutter. The autofocus does not work when this fault is ap...
Hello! I’m using a Canon 550D for livestreaming. During the stream, the camera turns off approximately every 30 minutes. I use EOS Utility together with OBS Studio. Could you please tell me how to prevent the camera from shutting down during streamin...
Hello everyone! I have the oddest issue with my cannon r100 camera with it's kit lens. One day I went to use and the up and set buttons on the Dial did function. I found that if I switch to auto mode, the up button works as expected but the center bu...
Subject: Canon EOS R5 Mark II – Freezing During Recording and “Card Full” ErrorDear Canon Technical Support Team,I am experiencing serious recording issues with my Canon EOS R5 Mark II camera. These problems occur regardless of which memory cards I u...
Hey canon, when will the function of exposure simulation work with a flash? I wonder when canon will allow us to use exposure simulation with a speed flash attached to the camera hotshoe. In the last update for the canon R6 mark II (1.6.0) and the R8...
