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Unable to update my new EOS R5 firmware

joebult
Contributor

Good morning you fine people. Ok, here is the issue. I've downloaded the file from the Canon website onto the scandisk. Put said disk in camera and navigate to the update area. As soon I I press ok that I want to update, the camera thinks and then the window pops up with the new firmware file, but a second later it shuts down and kicks me back to the menu screen. I can't even press ok on the file. Please help!!! Oh yeah...batteries are at 100%

10 REPLIES 10

Give Canon support a call. 1-800-OK-CANON. 

 

John Hoffman
Conway, NH

R6 Mark II, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic
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