cancel
Showing results for 
Search instead for 
Did you mean: 

Support/Repair for Error 80 on 70D

bduffez
Contributor

I purchased my 70D in France in 2014. I do not have the proof of purchase and the shop is unable to provide it to me.

I now reside in California and I have recently experienced Err 80. My S/N is in the range of the defect and Canon offered to cover the repair costs if I ship my camera to them, provided I give them proof of purchased.

How can I have my camera fixed? I don't have a proof of purchase and it comes from another country.
However that does not change the fact that this is a legit camera that I bought, and that Canon has a defect on these and needs to fix it.

Thanks!

13 REPLIES 13

jrhoffman75
Legend

I think the situation you may experiencing is that warranty work is generally covered by the Canon subsidiary that imported the product.

This forum is not a Canon support site; it is a user supported forum where we try and assist each other.

Your best bet is to call 1-800-OK-CANON and explain the purchase situation.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic

Thanks for the time you took to answer, John. Sorry for asking a support related question to these forums.

No reason to be sorry. It’s not obvious. 

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic

ebiggs1
Legend

I doubt Canon USA will service your camera for free. And, in their defence they are not obligated too. Bought in 2014 and in another country, Canon USA has no part in it.

EB
EOS 1DX and 1D Mk IV and several lenses!

While I agree Canon USA wouldn't be happy to serve a EU customer, I don't see how this is my problem. If they have separate budgets, they can bill Canon EU so that there is no expense for Canon USA. Either way, if Canon has recognized a defect and my camera is eligible for a free repair, it shouldn't matter where the camera came from.

I have registered my S/N in Canon USA website and they sent me a RMA form with $0 repair fee. I'm only concerned about the proof of purchase, which is useless in my opinion: with the S/N, they can get all the info they need.

shadowsports
Elite

Years ago the PCB repair (70D) cost was about $415 ~ $500.  Its probably more now.  

Contact Canon as mentioned, and see what they say.  If its no, you can try midwest camera repair. 

Or start over.  The canon refurbished store is a great place to look.  if you have to spend $500 ~ 600 for the repair, you may want to put another $100 ~ 500 and get yourself something newer.  

Today,  investing in DSLR is a dead end.  If you can go mirrorless its worth it, but we all have different budgets and different needs.

 

~Rick
Bay Area - CA
~R5C (1.0.1.1) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 3080Ti FTW3 Ultra
~ImageClass MF644Cdw ~Pixel6 
~6D2 (v1.1.1) retiring

Fully agree, it'd be stupid to pay $500 on an old DSLR.

Stephen
Moderator
Moderator

Hey! I'm not a technician; however, the proof of purchase usually determines the warranty status. It's obviously not within the warranty period. If your camera is impacted by the service notice, our Factory Service Technicians will be able to tell by the serial number. If our team here in the US has the parts for your camera, they'll perform any necessary repairs.

If your camera isn't part of the service advisory, OR if the issue is determined to be outside of the service advisory, our team will let you know and will give you an estimate. 

Go ahead and send it. You have nothing to lose. 😊

Get started at canon.us/account

If the site wants you to pay up-front, you can download the manual PDF form HERE instead of setting it up online. 

The site said it's going to be $0, but they request a proof of purchase. I'm not sure I should ship the camera without.

I'll call them.

Announcements
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
03/22/2022: New firmware version 1.2.0 is available for PowerShot PICK
03/16/2022: New firmware version 1.5.2 is available for EOS-R5
03/16/2022: New firmware version 1.5.2 is available for EOS-R6
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.1.1 is available for EOS-R3
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500
12/2/2021: New firmware version 1.1.0 is available for RF 70-200 F4 L IS USM