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Digital Photo Professional 4 crashes when previewing folders with RAW burst files

calvinsiewy2k
Apprentice

I had the Canon Utilities Digital Photo Professional 4 installed and it was working 2 weeks ago.
But not this week and it shows me an error (below).
I have uninstalled the old DPP4 version 4.18.##.#, restart and installed the new version 4.19.30.0
The program runs normal for folders that contain RAW files, but it crashes when I preview the folder that contains RAW Burst files. Any idea how to fix?
Error Dpp4Main.jpg

 

1 REPLY 1

jrhoffman75
Legend
Legend

Maybe you need to view using the Raw Burst Tool. I don't have a camera with that feature so I can't checnk.

Canon : Product Manual : Digital Photo Professional : RAW Burst Image Tool

John Hoffman
Conway, NH

1D X Mark III, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic
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