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R5 - Menu pops up when camera turns on

Diego_weisz
Apprentice

IMG_4243.jpeg

Camera: Canon R5 issue

Every time I turn the camera ON this menu pops up. Anybody knows how to disable this? I already reset camera setting but didn’t work either.

THANKS!

5 REPLIES 5

Mike
Moderator
Moderator

Hi Diego_wiesz!



To have a better understanding of your issue, please let everyone know the model of your camera. Any other details you'd like to give will only help the Community better understand your issue.

 

If this is a time-sensitive matter, please check out your other support options here: https://canon.us/MyCanonAccount

 

Thanks!

Sorry, I updated the post.

it’s a Canon R5.

thanks!

Is your camera in some kind of rigid housing? It looks like the M-Fn button has been pressed, or maybe it has jammed 


Brian
EOS specialist trainer, photographer and author

Diego_weisz
Apprentice

Yes, in the picture is inside a water housing but it’s not because of it. It was the only picture I had when I wrote the post. This menu pops up every time I turn the camera on.  

This setting for ISO with white balance as an option is what is displayed when the M-Fn button is pressed or any other button that has been customised with the DIAL FUNC setting. 

Check your camera custom buttons and find out which button has the DIAL FUNC control assigned, then you can use that to narrow down the search for which button is stuck down. Potentially depth of field preview button might be the one?


Brian
EOS specialist trainer, photographer and author
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