Pictures from my EOS Rebel T5 won't download to computer

[Laurelinn]

When I connect my camera (EOS Rebel T5) to the computer through the provided USB cable the autoplay window does not come up, nothing happens so I am unable to move my images from the camera to the computer.

[Laurelinn]

ok, thanks

[arfrausto]

I am having this same problem i have no idea what to do!

i have a macbook air and my pictures arent tranfering to my laptop

[kvbarkley]

Are you using a cable or Wifi?

Your Air should have a card slot, you can always use that.

[arfrausto]

im using the cable my macbook air doesnt have to put in the memory card or what do you mean?

[jrhoffman75]

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@arfrausto wrote:

I am having this same problem i have no idea what to do!

i have a macbook air and my pictures arent tranfering to my laptop

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Welcome to the forum.

A little more info is needed so I can try and help. I have a MaxBook Air, macOS Catalina and Rebel T5i, so I know it can work:

1. Are you running macOS Catalina?

2. If so, have you downloaded 15.3 or 15.4?

3. Is the camera recognized at all?

4.What software are you trying to download with?