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Pictures from my EOS Rebel T5 won't download to computer

Laurelinn
Contributor

When I connect my camera (EOS Rebel T5) to the computer through the provided USB cable the autoplay window does not come up, nothing happens so I am unable to move my images from the camera to the computer.

14 REPLIES 14

ok, thanks

arfrausto
Apprentice

I am having this same problem i have no idea what to do!

i have a macbook air and my pictures arent tranfering to my laptop

Are you using a cable or Wifi?

 

Your Air should have a card slot, you can always use that.

im using the cable my macbook air doesnt have to put in the memory card or what do you mean?


@arfrausto wrote:

I am having this same problem i have no idea what to do!

i have a macbook air and my pictures arent tranfering to my laptop


Welcome to the forum.

 

A little more info is needed so I can try and help. I have a MaxBook Air, macOS Catalina and Rebel T5i, so I know it can work:

 

1. Are you running macOS Catalina?

2. If so, have you downloaded 15.3 or 15.4?

3. Is the camera recognized at all?

4.What software are you trying to download with?

John Hoffman
Conway, NH

1D X Mark III, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic
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