Online Product Registration not working for EOS R5 Mark II Kit

[richpmpa]

I purchased the Canon EOS R5 Mark II plus RF 24-105 F/4 Kit.  When I tried to register the product in my Canon Account on the Canon USA website, this Kit was not listed as a possible choice.  The Canon EOS R5 Mark II Body Only is available to register as an individual item.

I can't imagine a good reason why the Canon USA website was not ready to accept this online registration.  Likely causing more work for Canon staff and a bad customer experience.

[Waddizzle]

Can you register each item separately?

[Bazsl]

I had the same problem and successfully registered the body and the lens separately.

[richpmpa]

Canon registration web page says “If you purchased a camera and lenses Kit, please select KIT PRODUCTS to find your product name.”. 

there may be disadvantages to me in splitting a Kit into 2 registrations.   Since there is still time for Canon to fix this and have my registration still in the registration window

[shadowsports]

Greetings,

I agree, it's not there.  Contact support.  They can assist you.  The bundle (kit) needs to be added.  

When this happens, you can click "Having a Problem", then "Click here to see US Models"

This is how you get the correct naming syntax.