cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Online Product Registration not working for EOS R5 Mark II Kit

richpmpa
Apprentice

I purchased the Canon EOS R5 Mark II plus RF 24-105 F/4 Kit.  When I tried to register the product in my Canon Account on the Canon USA website, this Kit was not listed as a possible choice.  The Canon EOS R5 Mark II Body Only is available to register as an individual item.

I can't imagine a good reason why the Canon USA website was not ready to accept this online registration.  Likely causing more work for Canon staff and a bad customer experience.

3 REPLIES 3

Waddizzle
Legend
Legend

Can you register each item separately?

--------------------------------------------------------
"The right mouse button is your friend."

I had the same problem and successfully registered the body and the lens separately.

Canon registration web page says “If you purchased a camera and lenses Kit, please select KIT PRODUCTS to find your product name.”. 

there may be disadvantages to me in splitting a Kit into 2 registrations.   Since there is still time for Canon to fix this and have my registration still in the registration window

Avatar
Announcements