New EOS R5 Mark II disconnecting from Canon Camera Connect app

[Ajlawn1]

Picked up a new R5ii last week and leaving a 6ii.  I have not done much volume with it yet but having issues with it disconnecting from Camera Connect app. It will download 1 to maybe 13 photos in RAW and disconnect. I have to turn the camera off to even get my Samsung phone to reconnect to the camera. Once it disconnects it won't let me access the photos on the app. Never had an issue on the 6ii and had one shoot of about 1900 photos.

[PixAl612]

Evening all. After weeks of 'email tennis' with Canon they have finally agreed there is an issue with connectivity between th EOS R5Mk2 and Camera connect using wireless connection on Android devices. They informed me today they tried it on two Android phones and both crashed after only uploading 20 or so images. Advised they have forwarded the findings to their development team and to keep an eye out for a firmware update, wonder how long that will take, don't hold your breath, lol!

[eestubbs10488]

I am having similar problems with my Canon 5D Mark IV.  At first, it connected to the camera connect app with no problem.  Even transferred a few pictures over to my phone. Shutdown, turn everything off. The next day after taking a few pictures,  my phone and camera would not reconnect. I reply earlier to another post, but I'm hoping this firmware update will help me. I wonder how Canon will notify us when it is available. 

[eestubbs10488]

 After one day of successful connection and picture tranfers, my Android phone and EOS 5D Mark IV will no longer connect. The above photo shows the screen I get no matter how I try to connect.