08-06-2020 06:04 PM
Solved! Go to Solution.
08-07-2020 07:52 AM
I am going to guess that you are using Windows 10. Make sure your USB cable is a data cable, not a power cable.
Turn off the camera and connect the cable. Turning the camera on should launch the EOS Utility Launcher, which is a service that looks at your camera and decides to launch either EOS Utility 2 or 3. On some Windows 10 computers, the launcher the launcher will get "stuck". The first time it runs, it is often in Wi-Fi/LAN mode, instead of USB mode.
When the EOS Utility Launcher gets stuck, you need to close it. Next, go into the C: drive Programs folder, and find the Canon folder. You need to manually start the EOS Utility 3. I am not sure if the T6 uses 2 or 3. Pick the correct one.
The next time you connect the camera the EOS Utility Launcher should be able to figure out what to do.
08-07-2020 11:57 AM
08-07-2020 06:02 AM
You don't say which operating system your computer is using but if using Windows does your camera appear in the devices list shown in Windows Explorer when it is plugged in and turned on?
If not then you most likely have either a computer problem or a faulty USB cable.
08-07-2020 07:52 AM
I am going to guess that you are using Windows 10. Make sure your USB cable is a data cable, not a power cable.
Turn off the camera and connect the cable. Turning the camera on should launch the EOS Utility Launcher, which is a service that looks at your camera and decides to launch either EOS Utility 2 or 3. On some Windows 10 computers, the launcher the launcher will get "stuck". The first time it runs, it is often in Wi-Fi/LAN mode, instead of USB mode.
When the EOS Utility Launcher gets stuck, you need to close it. Next, go into the C: drive Programs folder, and find the Canon folder. You need to manually start the EOS Utility 3. I am not sure if the T6 uses 2 or 3. Pick the correct one.
The next time you connect the camera the EOS Utility Launcher should be able to figure out what to do.
08-07-2020 11:57 AM
07/01/2024: New firmware updates are available.
06/06/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.4.0
Speedlite EL-5 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.1.0
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
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