My Macbook Pro will not recognize my Canon Rebel T3i when I plug it in. Please help!

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03-19-2014 07:39 PM
I've installed the necessary software from Canon, but no luck. Any suggestions?
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12-22-2014 10:35 PM
I am having a similar issue. I just bought a new MacBook Air about a month ago and connected my Digitial Rebel via the USB cord. iPhoto (and Image Capture) recognize the camera but no photos show up. I double checked that there are images on the CF card by viewing the photos on my camera.
I have OS X Yosemite and I installed the software that came with the camera.
I'm hoping there is a fix to this even though my camera is about 10 years old now!
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12-23-2014 12:17 PM
@pdxjasmine wrote:I am having a similar issue. I just bought a new MacBook Air about a month ago and connected my Digitial Rebel via the USB cord. iPhoto (and Image Capture) recognize the camera but no photos show up. I double checked that there are images on the CF card by viewing the photos on my camera.
I have OS X Yosemite and I installed the software that came with the camera.
I'm hoping there is a fix to this even though my camera is about 10 years old now!
There's a recent article in another thread that seemed to suggest that older Rebels used a different protocol to talk to computers. Though that protocol is now antiquated, it apparently still works; but you have to manually set the camera to use it. I'm not sure which thread it was, but it's one that's still active.
Philadelphia, Pennsylvania USA
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12-24-2014 12:37 AM
After searching the Apple forums for a solution, I got it to work. I changed the Communcation setting in the camera from 'Normal' to 'PTP' and everything worked just like it used to!

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03-30-2015 04:35 PM
Jasmine -
Thanks so much for the tip. I have been searching for a month to correct this issue and you saved me fron insanity. Thank you. Thank you. Thank you!!!

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04-18-2015 03:09 PM
Where did you find the Communications setting?
I have used my several years old Canon Rebel with my Mac many times. I have never had a problem uploading pictures. Suddenly the camera will not speak to the Mac. I know the Mac recognizes the camers as it is listed in the System Utilities.
Any help?
Canon's instructions for connecting camera to computer are of no help.
Thanks.

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05-04-2015 12:00 PM - edited 05-04-2015 12:03 PM
I am having the same issue. I have upgraded to Yosemite and was able to still upload my pictures off the camera. With the new update changing iphoto to "Photos" I cannot upload the photos off of the camera, whether it's by directly through the SD reader or through attaching the camera via the cord. Through this forum I was able to ascertain that the macbook is reading the camera...but, I canot access the photos. Also, other forums have suggested switching camera to PTP rather than "normal" from what I can tell my camera does not have that in the menu options.
Please advise,
Thank you!

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06-19-2015 05:22 PM
Question: is there a different method when importing a video taken by my Canon Rebel t3i to my Mac Pro??

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08-10-2015 10:38 PM
Just as an extra I was having the same trouble. After turning on the camera after attaching the usb , Nothing. Then I pushed the playback arrow on the Rebel just below the LCD screen and it all went swimmingly. Maybe it will help others. Cheers

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08-28-2015 04:11 PM - edited 08-28-2015 05:19 PM
Hey Canon Community! I am hoping you can help me out. I have a Macbook Pro, and it is also not finding my camera. I tried the suggestion above, and it is still not registering. Incidentally, I tried to go to photos and it still doesn't show up. I've tried both USB ports, as well as different cables. Any help would be greatly appreciated!

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08-28-2015 08:58 PM
After all my problems the best solution I found was to use the original USB cable that Canon supplied. No problems since I did that. Some lower qaulity cables just don'T have the ability to transfer data well. Good luck. TRy installing canon updates as well and restarting your Macbook.
