I sent two 5DMII camera bodies into the repair center in Irvine but they only sent me one back...

[cameronbrown]

I sent two 5DMII camera bodies into the repair center in Irvine but they only sent me one back...

They say they don't have a record of recieving two bodies and there isn't anything they can do... it appears that Canon lost my camera and wont do anything about it.

It didn't turn on but I was working on fixing it

What can be done about this? I want my camera back

[cameronbrown]

... So where did it go?

[RobertTheFat]

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@cameronbrown wrote:

"And insured them, of course, as any sane person would do. So all you have to do is toddle down to your local UPS or Fedex outlet and file your claim. What's the big deal?

USPS didn't lose it, Canon did. That would be fruadulent

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Legally, how do you know that the second camera was still in the package if Canon says it wasn't? If you stated the contents as two cameras when you handed the package to USPS, they're responsible for seeing that they got there. Then if Canon signed for the shipment, the burden of proof should be on them to show that there was only one camera. If Canon didn't sign, USPS (or its insurer) should have to make good. Unless you involve USPS, how are you going to refute Canon's claim that there was only one camera?

I hope that when you insured the shipment with USPS, you gave them the two serial numbers. That could make matters a lot simpler.

[cameronbrown]

Dude... Canon lost my camera. Nobody at USPS opened my box and took just one camera

[hsbn]

I'll just straight out and say it, how do we know that you send in 2 cameras.

[cameronbrown]

How do we know if anybody ever sends 1 camera?  Neither of them worked, why would I lie about sending a broken camera?

I just want it back

You guys are seriousely no help

[Crista]

Hi cameronbrown!

Thanks for posting in the Canon Forum!

The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. We strongly recommend you reach out to our Factory Service Center for assistance with your repair. You can reach our Factory Service Center at 1-800-OK-CANON (652-2666), Monday to Friday, 8am to 9pm EST. 

[cale_kat]

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@cameronbrown wrote:

How do we know if anybody ever sends 1 camera?  Neither of them worked, why would I lie about sending a broken camera?

I just want it back

You guys are seriousely no help

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That is so unfair. We are trying to help you but you broke the rules for the service contract and now you want us to help you solve your probem. If I threw a $100 bill in the package, I would not expect it back.

I think you put that 2nd body in there because it was worthless. (You said it was to supply parts but there is no such allowance permitted for Canon Service repairs. So you did something for which you have no reasonable expectation of getting satisfaction.)

You are either naive or young, it matters not. The camera may be recoverable but it is not Canon's responsibility to do so.

Good luck.

[cameronbrown]

I called in again today for the 5th time and they finally located it. They hadn't tagged it with my order and it got lost. It was thier fualt

Thanks for your help