EOS Rebel T7i - Target not found error 11

[Louieaguilar]

My camera rebel T7i is not connecting to the camera connect app. Err 11. How can I fix this ?

[Tronhard]

First of all it would be helpful to know what kind of device you are trying to connect with: e.g. tablet, phone, laptop - Mac or PC.  They all have different characteristics.

[Louieaguilar]

Sorry, it’s on my iphone

[RyanG]

Have you connect it to the app before or is this your first time? and also just make sure your phone is connected to the cannon generated wifi. 

[Marbowl]

I have the same problem.. I haven't used it for a couple of years, now I can't connect. The camera comes up onybwifi, but the app never connects.

[Tronhard]

Again it will be helpful if you can be a specific: make, model and operating system version. 

[paulavelazquez]

hello, i ´ve de same problem. I´ve Cannon Eos Rebel T7. I am trying to connect it whit my to iphone. 

It was working fine and it stopped working. I don't know what happened. An Err 11 appears on my camera.

thanks, Paula from Argentina

[Hazel_T]

Hi paulavelazquez,

I'm sorry to hear you are seeing Err11 on your camera. That error is shown when the camera is unable to detect the device you are trying to connect to.

One thing to double check would be to contact the division of Canon that covers your region. This forum is for Canon USA, and through this forum we only have information on products and services offered in the US. Our apps and software can be region specific, so it would be good to check with Canon in your region to see if they have their own app that you should use. If you want to look up their contact information it is available HERE.

Another thing to check would be the order of steps you are using to set up the connection. Sometimes if part of the process is done out of order it can cause connection issues.

1) First the Canon Camera Connect App should be installed on the phone. Once installed don't open it or have it running in the background, we just need it installed at this point.

2) On the camera press the menu button and go to the third yellow wrench tab and select Wi-Fi Function.

3) Next select Connect to Smartphone.

4) Now select Easy Connection and hit okay. Now the camera should be showing an SSID and an Encryption Key. Leave that screen on the camera.

5) On your smartphone pull up nearby wifi networks, you'll see one that matches the SSID listed on the camera. Select that and when it asks for a password enter the Encryption Key listed on the back of the camera.

6) Once the phone is on the network open the Canon Camera Connect app. Once the app is open in the top left will be a camera icon with a plus sign. Touch that icon, select your camera model, choose Wi-Fi Connection, put a check mark next to “Camera is now ready to connect”, and touch Next. On the next screen the app will detect the camera and show a pop up showing it detected the camera.

7) In the prompt select the name of the camera and now on the back of the camera it will ask if you want to connect to the smart phone. Select Okay and the connection will be established.