EOS Rebel T7 Battery Only Shows 50% Charge

[ciderhouse_]

I got a camera three days ago. I charged the battery overnight and until about 3 pm the next day. I put the battery in the camera and turned it on and it shows two bars or 50%. I talked to somebody in canon and they told me that I should return the camera and have it exchanged. I said if I do that then I'm gonna get another camera and it will do the same thing. I have an older camera that does the same thing, with the battery at 2 bars. I went to clean the older camera and before the cleaning was done the battery was beeping and showed it was low. Somebody at canon told me that the batteries are on backorder for these cameras. The seller told me that canon ships the batteries at 50% and there was a charger for it. I would like to know what type of compatible batteries this would take because my boyfriend said to just keep it and get a battery from canon in a few months as they are on back order. At this point I'm unsure on what to do with it as it is my early Xmas present cause my other camera has no repair service if it needs to be fixed.

[ciderhouse_]

Mine doesn't even go that far up

[ciderhouse_]

 cleaning is on the settings on the back of the camera

[ciderhouse_]

Yes it needs to clean the sensor cause there are spots on my pictures

 

[Tronhard]

Sorry, I don't understand that. The shot I took shows a solid black from the left, indicating a small degree of discharge. The solid white indicates degree of chatge. Ignore the thin diagonal stripes.

[ciderhouse_]

I have been using it. 

[ciderhouse_]

Yes they are canon battaries.

[Tronhard]

Did you check the documentation on the procedure for doing this? You should note that is a big drain on the battery each time you attempt it.

[ciderhouse_]

Ok so the picture above would tell me that the battary is low and your still able to use it. I just don't understand how I can have 2 cameras that have the same thing wrong with it

[Tronhard]

I think you are continuing to misinterpret the display.  According to your own image, the battery is fully charged - it has a solid white bar from end to end. As I said, just ignore the striped.  The image that John posted from the manual is printed in reverse (i.e.  like a negative): so white is black and black is white - confusing, I will admit.

As to the cleaning issue... 
Can you tell me if the objects you see appear in the display on the viewfinder, of the camera
Do they appear on the image displayed on a computer screen?

[Tronhard]

Sensor cleaning:

There are several options for this.
Clean sensor now will shake the sensor free of dust etc.
Manual cleaning will cause the camera to flip up the mirror and open the shutter, exposing the sensor.  This is something you should not be doing if you are not sure of what you are doing - it is usually done by a technician.  If you do so and tilt the camera up to look at the sensor, it is likely to let dust settle on the sensor and make things worse. The camera beeps as part of the process.