EOS R8 packaging damaged, missing manual, missing US warranty card

[Genetics2010]

I live in the USA and purchased the R8 off of the US Amazon site from a third party Brand New(body only). A relatively large seller that is a company.   When I got the camera the box was a bit beaten up and the manual was not in a plastic - Also a little worn and bent.  The Charger was a two piece charger with cord.  I also did not get the USA & Canada only paper.  My question is if I should be concerned in any way?  I mean the camera and battery look brand new.  However I can't verify shutter count because canon makes it impossible.

[justadude]

"While sending it back because you don't like it is a bit more restrictive"

I couldn't agree more.  That's why I've been telling people for years, "Before you buy it online from Canon, or someplace reputable like B&H or Adorama, go to your local camera store and pick it up to get the feel for it." 

As for extended warranties - personally, I have never purchased one on a single product in my life. I never regretted not having one.  If something ever does go wrong with a product after the original warranty expires, I figure the many thousands of dollars I have saved over the years by not buying extended warranties will more than cover it. It's crazy how many things you can get extended warranties on these days, and it is simply because it is easy extra money for the company almost every time.

[justadude]

"However. They take $180 off of $1349 when the list price for the new one on Canon is $1299."

Keep in mind that these refurbs are basically a new camera - so at $1,169 that is less than the current sale price of $1,299 (normally $1,499).  Some have been a display model, or an open box return, or overstock, or even damaged boxes.  The nice thing with the refurbs is that you get Canon certified technicians going over the camera 100% to make sure everything is working perfectly.  From what I've heard, that is better than the spot checks on the new cameras coming off the line.

My refurb R8 is in perfect working condition, and does not look like it was ever used - which it most likely was not.  The only difference you might notice is that it might come in a different box (mine came in a Canon Powershot box), but everything was included that was supposed to be there.  Moving forward, I'll try to buy all of my Canon products as refurbished from now on (if available).

[ebiggs1]

".. if you have to pay a restocking fee, it will be well worth it to return."

Not necessarily, I have heard of 50% restocking fees. Plus shipping and insurance. Calculate the cost to send it back before you jump into another bad deal. Once you find yourself in a hole, stop digging. Check the camera out and make sure it is OK which it probably is and just use it. Enjoy it and put this in the learning category.

[TimmyLee]

I've had great success reaching out to Amazon, especially if you are a long time Prime member such as I.  Report that seller in detail.

[Genetics2010]

That would be insane.  From my reading they could charge up to 20%. which is still insane $1300 - 20%, is a $260 restocking fee for only having the camera 1 day.  Don't get me wrong. I thought about keeping it. But as others have pointed out.  What if I run into issues.  I have no clue if these 1 yr seller warranties (registermywarranty dot com) will be worth spit if I have any issue.

[Genetics2010]

I am a family prime member and our account spends 10's of thousands of dollars per year.  The seller has about 10 hours left of 48hrs to respond to my contact request message about sending me a prepaid label.  If not Amazon A-Z is suppose to kick in.

[rs-eos]

Definitely sounds like a shady business.

[ebiggs1]

" What if I run into issues."

You would have to pay for repairs yourself. That's it! I still think keeping it and moving on is probably your best option. Probably your cheapest way out too. Even though you may be a Prime member if it is a stated policy of that vendor,  I doubt Amazon will do anything. You know over 60% of Amazon is their market place venders which are not Amazon. How much is frustration worth to you especially when you have so little to gain.

[Genetics2010]

I appreciate the feedback and suggestion. The problem with understanding the Stated policy of that Vendor is that there is no section like that on the product listing or the Sellers profile page.  Only policy that can be seen is generic Amazon Return policy information.

Prime member or not I think I have a good case for return. But you are right, this is frustrating. The overwhelming response on this board is that I should buy from reputable dealer.  I don't think it is what little I gain but how much I lose by keeping it. 

1. If I keep it, I need to add carePAK right away - can't wait for the 364 day of 1yr native warranty to add carePAK.
2. More likely grey market or shady will break - In the event if I decide not to purchase carePAK at all, or is breaks outside of the carePAK period.
3. Questionable Warranty from RegisterMyCamera .com - is it as good? better? worse? without doing any research I have no clue. But manufactures warranty sounds more trust worthy.

Maybe I will never need to use the warranty. In that case you are right. But is the frustration worth the piece of mind? 

I purchased a new camera from the USA. But all signs point to ---> That's not what I got.

[Tronhard]

If the unit is grey market, or from another country Canon service may no be prepared to service it - warranties are regional, not global.  For example, because I live in NZ, my warranty is valid for NZ and Australia, but not elsewhere.
Thus you might not be able to purchase a care pack at all.
I am with the others, return it immediately.  The fact that it is not as advertised is enough reason to lose trust in its own right.