EOS R6 Mark III Communication issues with Weebill S gimbal and other problems

[robmbrown]

Hi I was testing the R6 MKIII with my Weebill S and found a problem. I couldn't get the gimbal to control the camera over USB but found if I took the memory card out control was restored. Put a CF Express or SD card in and it's like there is partial communication but the screen on the gimbal says N/A so no exposure or record control. Full exposure control when no memory card is in. Also when the 2 are hooked up the screen on the R6 flashes about once a minute and if you are in the menus on the camera you will be kicked out. 1.02 Firmware on the camera, formatted mem card and newest firmware on gimbal. Control is perfect with my R5.

[Waddizzle]

You need to contact Weebill. Canon is simply not able to support third party products.

[robmbrown]

Maybe you didn't think that one through. The list of cameras compatible with this gimbal is close to 100 including other Canons. Obviously this is an issue with the R6 3 considering that it works without a memory card. Contacting Zhiyun would be a waste of time.

[shadowsports]

Greetings,

This is an age old discussion.  Why doesn't my Canon product work with X, when it does with others?  Not trying to provide any explanations or excuses.  It would be great for the R6 mkIII to work with the Weebill S, but it's not up to Canon to provide or ensure compatibility. Since it fails with both card types, its probably not a card brand issue. 

The R6 mkIII is not on Zhiyun's Weebill S compatibility list.  Contacting Zhiyun is the best option, but I wouldn't hold my breath for a 6 yr old gimbal, since even the R6 mkII is not listed.  The mkIII isn't supported on the Crane4 either (yet).. it might get added though. I don't see it listed for the Ronin 4S / Pro either (also).  

You can try another brand card, or another cable too.   

[Waddizzle]

“Maybe you didn't think that one through. The list of cameras compatible with this gimbal is close to 100 including other Canons. Obviously this is an issue with the R6 3 considering that it works without a memory card. Contacting Zhiyun would be a waste of time.”

You need to contact the manufacturer.  It is not possible for Canon to provide support for gear produced by third party manufacturers.

Canon did not design it, build it, or guarantee that it would be compatible.

[Waddizzle]

“ This is an age old discussion.  Why doesn't my Canon product work with X, when it does with others? “

Correct.  

This is a social media platform.  It’s neither Canon Support or Sales.  Canon has enough on their hands designing and supporting their own extensive line of products.

They do not have the resources to test every ABC product sold by every XYZ manufacturer, who claim their gear is compatible.

[robmbrown]

The point of posting was so Canon would possibly see it and address it. It is a protocol that is used extensively and as I mentioned it works perfectly without the card so something is changing just by putting a card in and they are different brands. However if they ignore this I wouldn't be surprised but what else am I supposed to do? Don't feel like buying a new gimbal ATM so was worth a try.

[robmbrown]

Then how do they find out about bugs? I looked up how to report a bug and it mentioned posting on Canon Community forums. I wasn't looking for advice from people with no knowledge of the actual problem.

[Waddizzle]

“ Then how do they find out about bugs? I looked up how to report a bug and it mentioned posting on Canon Community forums. I wasn't looking for advice from people with no knowledge of the actual problem. “

You don’t seem to understand.  It’s not Canon’s problem. They didn’t make it or sell it.  It’s not their responsibility.