EOS R6 Mark II No connection with EOS Utility

[Cantica]

Can somebody help me with a connection problem. My Canon R6 Mark ii doesn't communicate with Utility. I only get this message on my computer. The interface cable is connected to the camera and the computer and I want the program to just start so I can choose the files. 
Everything worked yesterday, but today it doesn't and I dont understand why?

[jrhoffman75]

If you are going to connect via cable I suggest you just use the EOS3 app directly.

You can find it in the EOS Utility folder in the Applications folders.

[Cantica]

I'm not quite sure I understand. I have been able to just put the cable in the camera and the Utility program starts directly. What EOS3 app is it? Something else than this icon? 👇🏼

[jrhoffman75]

In the Applications folder find Canon Utilities and then EOS Utility and then EU3.

Select the EU3 icon to execute EOSU3 directly:

[p4pictures]

If something worked yesterday but not today then check to see what is different to yesterday from today.

• Did you update the camera firmware? Sometimes new firmware needs an update to EOS Utility too
• Have you changed the "Choose USB connection app" setting on setup menu 5? It should be photo import/remote control
• Did you change the USB cable or the port it is plugged in to on your computer?
• Have you installed a Windows update?

Go over these and see if you can get back to the working setting of yesterday