Greetings jorae0210,
I'm sorry to hear about the issues your EOS R50 camera is experiencing. An Error 30 relates to a shutter malfunction being detected by the camera. You may perform a few basic troubleshooting steps, like removing and re-inserting the battery pack, removing and placing back the lens but if the issue persists, then we would suggest on sending the EOS R50 camera to our facility for repair.
I understand you state you have purchased the camera last year around this time. I'm unsure of the exact date of when it was purchased, but items purchased directly from Canon USA or from an Authorized Canon Dealer do include a one-year warranty if the item was purchased less than a year ago. I would recommend including a copy of your Proof of Purchase when sending in your item for the facility to review for any in-warranty service or repair. In case the facility is unable to cover the repair under the warranty, then they will provide you with a repair estimate for you to review and approve before they begin any repairs. You may decline the repair estimate they provide, and the camera will be returned to you unrepaired.
Canon U.S.A., Inc. has created a new online repair portal that allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020.
Please follow the link below to access our online repair portal to arrange for service:
https://mycanon.usa.canon.com/signin
Instructions for Accessing and Using the Online Repair Portal.
You will need to access or create your My Canon Account.
If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.
If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.
If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.
Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.
