08-22-2020 12:00 AM
Just looking for a place where known bugs are listed. Is there such a thing? I've noticed some peculiar things and don't want to add to the forum noise for something thats already been addresed or even posibly working as intended.
Thanks!
10-12-2020 12:06 PM - edited 10-13-2020 10:34 AM
I use Sandisk 128gb cards, 300mb/s SD card and CFexpress read write 1700/1200
I dont have any noise reduction settings selected in the camera
I have a downloaded copy of the user guide
Many online reports from users including R6 , not just R5 owners have the freeze/lockup issue with various cards and lenses . Im not sure any of your questions will provide a solution, Canon are replacing the main circuit board on one of my USA friends R5 when they can get one, so I suspect a faulty circuit board is causing the problem. If I am wrong and it's a firmware fix that will be great, if not, the R5 is going back for another , and at the moment Canon don't have any spare circuit boards I am suspicious also because of the shortage in R5 supplies to dealers which may be because of the faulty main circuit boards .....
10-17-2020 12:50 AM
10-24-2020 02:06 PM
I have an R5 and am seeing freeze problems intermittently. The camera freezes with the last shot in the viewfinder. I do NOT have image preview enabled. I have tried different lenses, RF and EF with the adapter and see the issue. No buttons work, on/off doesn't work - I have to remove the battery. I had it happen 3 times in a 5 minute window when shooting a wedding. I have a platinum CPS subscription and have been talking to service. I sent the camera in, tests were run and the camera was returned without a fix, since all tests were normal. So, I don't feel comfortable shooting events with the camera. It looks odd when shooting events and I have to stop and remove the battery. Not good advertising for Canon. I apparently don't have another option since their tests run fine. I'm a 30 year Canon shooter, very frustrated and will not be an early adopter when the pro mirrorless camera comes out. I thought Canon service was the best, but dealing with the freezing is frustrating and service has been no help in fixing the issue.
10-24-2020 02:11 PM
10-24-2020 02:26 PM
10-24-2020 02:35 PM
@Charly_Canon wrote:
I have shot over 3000 images over 4 days last week, and my R5 is ok despite having the same freeze issue intermittently over the past few weeks. The only thing I have done different is not use the CFexpress card just my Sandisk SD 64GB 300mb/s card. It's frustrating when you can't replicate the problem on demand. I am hopeful Canon will have a firmware fix soon
So you don't see the issue if you don't use the CFExpress card? I have tried 2 different brands of CFExpress cards and seen the issue.
10-24-2020 04:23 PM
@Charly_Canon wrote:
I have shot over 3000 images over 4 days last week, and my R5 is ok despite having the same freeze issue intermittently over the past few weeks. The only thing I have done different is not use the CFexpress card just my Sandisk SD 64GB 300mb/s card. It's frustrating when you can't replicate the problem on demand. I am hopeful Canon will have a firmware fix soon
Tony and Chelsea recently reported that they were going to stop using one of the popular brands of CFExpress cards. It was a couple of months ago, actually. I think they said ProGrade was too unreliable.
03-17-2021 07:09 AM - edited 03-17-2021 07:10 AM
R5 rebooted this morning, first time in three months, 300mm f2.8mkii +Sandisk 64gb 300mb/s
10-24-2020 02:28 PM
10-24-2020 02:36 PM
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
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