EOS R10 Update firmware freeze

[LWhite]

Hi, I'm trying to update my Canon R10 to firmware 1.3, but the firmware freezes the camera, the camera will not turn off, I have to remove the battery to power the camera off. I have followed to the update procedure. Is this a problem with the camera or software, can someone please with this matter. Here is a photo where the camera freezes.

Thank you

[gbeinhorn]

Thank you. This worked for me as well. HUGE worry for new R50 owners. NO detailed instructions telling us not to touch OK but that we need to use the rocker. Canon support is awesome, but this is a very, very important oversight and should be corrected.