cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

EOS M50 Mark II Jammed

Cossmadengu
Apprentice

Hello, i have canon M50 mark ii, it has suddenly developed a problem, the problem started one day when i was recording a video the camera jammed and went off, then i tried to switch it on again but it failed, 2 days later it powered on but every power on, it just operates for 2 minutes or less then jam again.

 
Am not un able to use the camera, have tried to change the batteries and memory card but this ain't solving the problem, am using the kit lens15-45mm lens
 
My wory it that the camera is almost 98% new and have used it just for few months now, has anyone encountered this? Hiw did you go about it, i have tried to update firmware but it hasnt solved the problem. My friend has also same camera same problem, help please. 
1 REPLY 1

Hazel_T
Product Expert
Product Expert

Hi Cossmadengu,

I'm sorry to hear your camera your camera keeps freezing. Since it is happening with multiple batteries and memory cards those likely aren't the cause. The last thing to check would be to attach a different lens on the camera. Sometimes if there is a short in the lens it can cause power and freezing issues. If the issue continues with a different lens at that point we would recommend sending the camera in for repair.

The Canon U.S.A., Inc. online repair portal allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020. 

Please follow the link below to access our online repair portal to arrange for service:

https://mycanon.usa.canon.com/signin

Instructions for Accessing and Using the Online Repair Portal

You will need to access or create your My Canon Account.

If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product. 

Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.

Announcements