EOS 90D unable to hear audio during video playback

[BISHWAKRMA]

Hi all, i just bought canon eos 90d but unfortunately after 6 month audio sound has been lost, if i record any video i can not hear its audio but i can hear it well if i use external mic or if i use the memory cart in computer, but i can not hear it in my camera, so if you have any idea it will be greatful to resolve it. 

Thanks

[Hazel_T]

Hi BISHWAKRMA,

I need to double check one thing with your audio issue. Is the issue that videos shot with the internal microphone do not have audio when you play them back on the camera itself, but the exact same file does have audio if you play it back on your computer? 

If that is what is happening the playback volume on the camera may be low. To turn up the volume start the playback on your video and then repeatedly press the up key on the back of the camera. That will bring up the playback volume. Once the audio is at the level you like you can stop pressing the up key.

[BISHWAKRMA]

Hi Hazel,

Yes it has audio when i playback on computer, i already tried it to volume up and down when i play it on camera but i couldn't hear any audio on it. I also did format SD card and reset everything again it has same problem. 

Thanks 

Jit BISHWAKRMA

[NatalyaP]

Greetings BISHWAKRMA,

If the volume has been increased on the EOS 90D camera for playing back video files and no audio is heard, then the issue may be with the camera's internal speaker. We recommend on sending the camera to the facility for service. 

Items purchased directly from Canon USA or from an Authorized Canon Dealer do include a one-year warranty if the item was purchased less than a year ago. You may view a list of Authorized Canon Dealers by clicking on the following link. I would recommend including a copy of your Proof of Purchase when sending in your item for the facility to review for any in-warranty service or repair.

https://www.usa.canon.com/internet/portal/us/home/contactus/where-to-buy/authorized-dealers

Canon U.S.A., Inc. has created a new online repair portal that allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020.

Please follow the link below to access our online repair portal to arrange for service:

https://mycanon.usa.canon.com/signin

Instructions for Accessing and Using the Online Repair Portal.

You will need to access or create your My Canon Account.

If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.