EOS-1D X Mark II Lines on LCD screen

[Jambie]

 

 

Hi all, new to the forum, hoping to get help for an LCD screen issue. On my 2 y/o 1DX MKII, I just found multiple colored vertical lines on the right side of the LCD screen. They appear both on the Q screen and the playback screen, as well as the live view screen.

The screen was fine last week on vacation. Any help you can offer is appreciated.

Thanks, Tom

[Hazel_T]

Hi Tom,

I'm sorry to see there are lines on the rear LCD of your camera. There aren't any settings that would cause that kind of line. Since the lines are showing in every view the rear LCD can show that indicates the screen itself is malfunctioning and we would recommend sending the camera in for repair.

The Canon U.S.A., Inc. online repair portal allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020. 

Please follow the link below to access our online repair portal to arrange for service:

https://mycanon.usa.canon.com/signin

Instructions for Accessing and Using the Online Repair Portal

You will need to access or create your My Canon Account.

If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product. 

Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.

[Jambie]

Thank you for your reply. I followed your instructions and sent the camera in for service. Hopefully it won’t take too long to get it back.

Thank you again for your help.

TR

[ebiggs1]

" Hopefully it won’t take too long to get it back."

It won't Canon is very responsive especially on the 1 series cameras.

[Jambie]

Thanks! 🤞

[shadowsports]

Greetings,

We are all sorry to hear the screen on your camera has failed. Please post a follow-up when you get the camera back.

[Jambie]

Will do, thanks!