Diagonal Black Stripe Across Photographs: Canon EOS 70D Camera

[Canarsie]

Greetings,

After 11.5 years and many thousands of photographs with my trusted Canon EOS 70D camera which I purchased new, a diagonal black stripe started to appear across every photograph with a white strip at the bottom.

I took off the lens and lifted up the mirror; and this is what I saw...

When I was able to push that black strip back up, I was able to take a photograph as normal — but the black strip returned to its diagonal position across the shutter.

Nothing unusual occurred when this started happening. I did not drop the camera or did anything out of the ordinary; so I am uncertain as to what caused this to happen.

What could be the problem? Can it be repaired? Do I need to purchase a new camera?

Thank you in advance.

[LeeP]

Thank you for the .pdf. It may be a bit outdated. As I was scanning California stores, I noticed Canoga Camera was listed though it has been out of business for a significant while now.

[March411]

Just spoke to Victoria at Canon (excellent customer service) and was pointed to a current listing.

https://www.usa.canon.com/content/dam/canon-assets/authorized-dealers/canon-ad-02-05-25.pdf

About half way down the page

https://www.usa.canon.com/contact-us/where-to-buy

[LeeP]

Perfection! Thank you for the update.

[ebiggs1]

Authorized Canon seller's are supposed to abode by a minimum advertised price, or MAP. Retailers do still have some flexibility but for the most part the price will be the same at the top most trusted stores.

[Canarsie]

I would have to assume that for differentiation purposes, competitors will add bundles to their products, offer superior service, or do something else to stand out to customers.

Otherwise, why purchase a camera from Adorama instead of B&H Photo if the camera is the same price?

[LeeP]

Aside from the kits that Canon does from time to time where they may put a body and two lenses out as a set, the store bundles I've seen over the years will put a lot of cheap, low-end stuff around a body and make you think you're getting a steal. 

Remember, businesses are not in the game to lose money. They are making a profit on that bundle that seems like a steal. 

Superior service IS a way that a store will stand out. A good store will realize who is a repeat customer and sometimes when stock of something is hard to get, they will fulfill an order from a repeat customer before someone who isn't. And yes, I know that from personal experience.